Privacy Policy

1Introduction & Scope

wiro4d ("we", "us", "the Platform") operates the online betting and casino service available at wiro4d.pro, serving Members primarily located in Indonesia. As the data controller for the personal information processed through this Platform, wiro4d is responsible for ensuring that all data handling activities are conducted lawfully, fairly, and transparently.

This Privacy Policy applies to:

• All registered Members of the wiro4d platform, regardless of their location within Indonesia.
• All individuals who visit wiro4d.pro, whether or not they create an account.
• All interactions with the Platform across desktop browsers, mobile browsers, and any other access channel through which the Platform is made available.

This Policy should be read in conjunction with wiro4d's Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to how your account data is managed.

If you have any questions about how wiro4d processes your personal data, or if you wish to exercise any of your data rights described in this Policy, please contact us using the details provided in Section 14.

2Personal Data We Collect

wiro4d collects the minimum personal data necessary to operate the Platform securely, comply with our legal obligations, and deliver a high-quality service to Members in Indonesia. The categories of personal data we collect are described in the table below:

3How We Collect Your Data

wiro4d collects personal data through the following channels and mechanisms:

1. Direct submissions: Information you provide when completing the wiro4d registration form, submitting KYC documents, adding a payment method, updating your account profile, or contacting our support team.
2. Automated technical collection: Technical and usage data collected automatically by our servers each time you access the Platform, including your IP address, device identifiers, and browsing behaviour within the site.
3. Cookies and similar technologies: Session cookies, persistent cookies, and analytics pixels placed on your device when you visit wiro4d.pro. Full details are provided in Section 7.
4. Payment processors: Transaction confirmation data returned by Indonesian payment providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja) when you initiate a deposit or withdrawal.
5. Identity verification partners: Where wiro4d uses a third-party KYC or fraud-screening service, that service may return identity match scores or verification results that are associated with your account record.
6. Publicly available sources: In limited circumstances related to fraud prevention or AML compliance, wiro4d may cross-reference information you provide against publicly available records or sanctions lists.

4Purposes of Processing

wiro4d processes your personal data for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the ones listed here without first seeking your consent or providing appropriate notification.

5Legal Basis for Processing

wiro4d processes your personal data on one or more of the following legal grounds, depending on the specific activity involved:

• Contractual necessity: Processing required to fulfil the contract between you and wiro4d — including account creation, payment processing, and game delivery — is carried out on the basis that it is necessary to perform the services you have requested.
• Legal obligation: Certain processing activities — including KYC verification, age checks, AML monitoring, and record-keeping — are carried out because wiro4d is legally required to do so under applicable regulations.
• Legitimate interests: wiro4d processes some data (such as technical logs, fraud detection signals, and aggregated analytics) on the basis of its legitimate interests in operating a secure and well-functioning platform, provided that those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where wiro4d relies on your consent as the legal basis for processing (most notably for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You can manage your marketing preferences through your account dashboard at any time.

6Data Sharing & Disclosure

wiro4d does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose:

1. Payment service providers: Your financial data is shared with the relevant Indonesian bank or e-wallet provider (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja) solely for the purpose of processing your deposit or withdrawal transaction.
2. KYC and identity verification partners: Where wiro4d engages a third-party identity verification service to assist with age checks and document authentication, your identity data is shared with that provider under a strict data processing agreement.
3. Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, and Spribe may receive certain session and account identifiers necessary to deliver their games through the wiro4d platform. These providers are contractually prohibited from using this data for any purpose other than delivering the game service.
4. Fraud prevention and security services: Aggregated or pseudonymised data may be shared with fraud-detection partners to identify patterns of suspicious activity and protect the integrity of the Platform.
5. Legal authorities: wiro4d will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, or where we believe disclosure is necessary to protect the rights, property, or safety of wiro4d, its Members, or the public.
6. Business transfers: In the event that wiro4d's business or assets are acquired, merged, or restructured, Member data may be transferred to the successor entity as part of that transaction. Any such transfer will be subject to the same privacy commitments described in this Policy.

7Cookies & Tracking Technologies

wiro4d uses cookies and similar technologies to operate the Platform, enhance your experience, and analyse site usage. When you first visit wiro4d.pro, you will be presented with information about our use of cookies. Continued use of the Platform constitutes acceptance of our cookie practices as described here.

The following categories of cookies are used on wiro4d.pro:

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or completing transactions on the Platform. Disabling analytics cookies will not affect your ability to use any Platform feature.

8Data Retention

wiro4d retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data (identity, contact, financial, and activity data) is retained for the duration of your membership and for a period of 5 years following account closure, to meet AML record-keeping requirements and to handle any post-closure disputes or regulatory inquiries.
• KYC documentation (copies of government-issued IDs and supporting documents) is retained for 5 years following the date of submission or account closure, whichever is later.
• Transaction records (deposit and withdrawal history) are retained for 5 years from the date of each transaction in accordance with financial record-keeping obligations.
• Support correspondence (live chat logs and email records) is retained for 2 years from the date of the interaction, unless the correspondence is related to a formal complaint or legal matter, in which case the retention period is extended to match the resolution of that matter.
• Marketing data (your consent records and email interaction history) is retained for the period during which you remain opted in to marketing communications, plus 1 year thereafter to maintain an accurate suppression list.
• Technical and analytics data is retained in anonymised or aggregated form for up to 12 months from collection.

When personal data is no longer required for any of the purposes outlined in this Policy and no legal obligation requires its continued retention, wiro4d securely destroys or anonymises that data in accordance with our internal data disposal procedures.

9Data Security

wiro4d implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and wiro4d's servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption at rest for all sensitive personal data stored in wiro4d's databases, including financial records and KYC documents.
• Access controls that restrict access to personal data to only those wiro4d personnel whose roles require it. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Two-factor authentication (2FA) available to all Members as an additional layer of account security at login and during withdrawal requests.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities in wiro4d's infrastructure.
• Intrusion detection systems that monitor network traffic in real time and generate automated alerts upon detection of anomalous patterns consistent with unauthorised access attempts.

10Your Rights Over Your Data

As a Member of wiro4d and a resident of Indonesia, you hold the following rights in respect of your personal data. wiro4d is committed to honouring these rights promptly and without unnecessary friction:

1. Right to Access: You have the right to request a copy of the personal data wiro4d holds about you. We will provide this information in a structured, commonly used format within 30 days of receiving your verified request.
2. Right to Rectification: If any of the personal data wiro4d holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor updates (such as contact details) can be made directly through your account dashboard; more significant changes may require supporting documentation.
3. Right to Erasure: In certain circumstances, you have the right to request that wiro4d delete your personal data. This right is subject to exceptions where retention is required by law (for example, financial records subject to AML obligations) or where the data is necessary to resolve an outstanding dispute.
4. Right to Restrict Processing: You have the right to request that wiro4d temporarily suspend processing of your data while the accuracy of that data or the lawfulness of our processing is under review.
5. Right to Data Portability: Where processing is carried out on the basis of your consent or a contract, you have the right to receive your personal data in a machine-readable format and to request that it be transferred to another service provider where technically feasible.
6. Right to Object: You have the right to object to processing carried out on the basis of wiro4d's legitimate interests, including any profiling or automated decision-making that produces a legal or similarly significant effect on you. You also have an unconditional right to object to processing for direct marketing purposes at any time.
7. Right to Withdraw Consent: Where wiro4d relies on your consent to process your data, you may withdraw that consent at any time through your account settings or by contacting the support team. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

11Children's Privacy

wiro4d's platform is strictly intended for adults aged 21 years or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, that account will be immediately suspended, all associated data will be deleted (subject to any mandatory legal retention obligations), and any funds held in the account will be returned to the originating payment method.

If you are a parent or guardian and you believe that a person under 21 in your care has registered an account on wiro4d, please contact our support team immediately at the email address listed in Section 14. We will investigate and take appropriate action as a matter of priority.

wiro4d supports parental control tools and filtering software that can be used to prevent minors from accessing online gambling services. We encourage families with young members at home to make use of these tools as an additional safeguard alongside wiro4d's own age verification procedures.

12Cross-Border Data Transfers

wiro4d's primary operations and data infrastructure are hosted on servers located in secure data centres. In the course of providing the Platform — particularly when engaging game software providers such as Pragmatic Play, Evolution Gaming, and other international studios — certain account and session data may be transferred to and processed in jurisdictions outside Indonesia.

Where such transfers occur, wiro4d ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. These safeguards include:

• Data processing agreements with all third-party recipients that incorporate appropriate data protection clauses and security obligations.
• Transferring data only to providers located in jurisdictions that maintain recognised data protection standards, or to providers that have committed contractually to equivalent protections.
• Limiting the scope of data transferred to the minimum necessary for the specific service being provided.

By using the wiro4d Platform, you acknowledge that your data may be processed in jurisdictions outside Indonesia as described in this section, subject always to the protections outlined in this Policy.

13Policy Amendments

wiro4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, we will notify registered Members via a prominent notice displayed on the Platform at login, and where practicable via email to your registered address.

The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage all Members to review this Policy periodically. Your continued use of the wiro4d Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised practices.

If any amendment reduces your privacy rights or changes the way wiro4d processes your data in a way that requires your fresh consent, we will seek that consent explicitly before the change takes effect with respect to your account.

14Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to how wiro4d handles your personal data, please contact our support team through the channels below:

Please include your registered username, a description of your request or concern, and your preferred contact method in all correspondence. This will allow our team to handle your enquiry as efficiently as possible.

If you are not satisfied with the manner in which wiro4d has handled your personal data or responded to your data rights request, you have the right to lodge a formal complaint. Please first submit your complaint through wiro4d's internal complaints procedure by contacting the support team. If your complaint is not resolved to your satisfaction within 30 days, you may escalate the matter through any dispute resolution mechanism available to you under applicable data protection regulations.